Helpdesk & Support

I managed the local area network (LAN) and internet connectivity at the company, ensuring that all networking devices, such as routers, switches, and access points, were installed and configured correctly. I was also responsible for monitoring network performance and conducting routine maintenance to prevent disruptions and maintain stable connectivity. This experience allowed me to develop strong skills in quickly identifying and resolving network issues.

I was also responsible for ensuring network security, making sure all connected devices were properly protected. When network issues arose, I would immediately troubleshoot the problem and coordinate with internet service providers to find appropriate solutions. I also developed the ability to create documentation and procedures that helped maintain smooth network operations. With these skills and experiences, I was ready to keep the company's network infrastructure running smoothly and securely.