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IkhsanNur

I'mIT Support

About

I have experience in IT Support and web-based application development. I am skilled in handling hardware, software, and network issues, as well as developing internal management systems and preparing technical documentation. With strong technical expertise and effective communication skills, I am ready to deliver impactful and efficient technology solutions for the company.

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Works

Works

Work Experience

Work History

Gema Insani Press

IT Staff | 2019 - Now | Depok, West Java

  • Planning, developing, and building the GI-EMS (Gema Insani - Enterprise Management System) web application with Code Igniter 3 for the company's internal needs.
  • Planning, developing, and building the Villa Insani website at villainsani.com.
  • Planning, developing, and building the Digital Publishing web application at gemainsanidigital.id.
  • Performing maintenance and development of existing internal software programs within the company.
  • Designing a User Guide (manual book).
  • Assembling, installing, configuring, and maintaining hardware, software, networks, CCTV, printers, UPS, and scanners.
  • Receiving, prioritizing, and resolving user requests for IT assistance.
  • Setting up accounts for new users.
  • Testing new technologies.
  • Managing the recording studio and streaming platforms.

    • Gema Insani Press

    Layout Designer Staff | 2018 - 2019 | Depok, West Java

  • Design for Al-Quran layout.
  • Repairing the Al-Quran script (khat).
  • Design for SKiblat Al-Quran.

    • Pesantren Teknologi Informasi dan Komunikasi (PeTIK)

    IT Staff | 2019 - Now | Depok, West Java

  • Server and user PC maintenance.
  • Installing Ubuntu/CentOS/Windows operating systems and applications.
  • Computer equipment inventory.
  • Creating event documentation.

    • Education

    Education

    Education

    Education

    Sekolah Tinggi Teknologi Terpadu Nurul Fikri
    S1 - Information Technology | GPA : 3.80/4.00 | 2018 - 2024
    South Jakarta, DKI Jakarta

    Pesantren Teknologi Informasi dan Komunikasi (PeTIK)
    D2 - Information Technology (Non - Formal) | GPA : 3.31/4.00 | 2016 - 2017
    Depok, West Java

    MAN 2 MODEL Pekanbaru
    Senior High School - Science | GPA : 87.21/100 | 2013 - 2016
    Pekanbaru, Riau

    Services

    My Services

    Here Are Some of My Skills

    Services

    1 - Quality Assurance

    • Katalon
    • Apidog

    2 - Web Development

    • HTML / CSS
    • WordPress
    • Code Igniter 3
    • PostgreSQL
    • Cypress
    • User Manual Book

    2- Support & Helpdesk

    • IT Hardware Support
    • Desktop Support
    • Live Stream YouTube
    • Audio Recording

    4 - Graphic Design

    • Figma
    • Adobe Ilustrator
    • Adobe Indesign

    Works

    Portfolio

    Portfolio

    Portfolio

    Quality Assurance

    I am currently interested in the field of Software Quality Assurance (SQA), as I believe that effective testing is key to delivering reliable, secure, and user-friendly applications. I’ve started exploring various testing methods, both manual and automated, along with the importance of proper documentation and structured bug reporting. By gaining a solid understanding of the entire SQA process, I aim to ensure that every application not only works as intended but also meets high-quality standards before reaching end users.

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    Helpdesk & Support

    Experienced IT support and helpdesk specialist with a focus on providing efficient technical solutions. Skilled in troubleshooting hardware, software, and network issues to ensure smooth operations. Committed to delivering excellent customer service and quick resolutions.

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    Web Application

    I'm a skilled web programmer with expertise in PHP, proficient in data processing, database interaction, and security measures using frameworks like Codeigniter and Yii. Committed to delivering user-centric websites with optimal performance.

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    Design

    In my journey as a designer and layouter, I have found joy in creating immersive visual experiences. With expertise in graphic design, spatial arrangement, and cultural understanding, I believe that strong design is not only about visual appeal but also about conveying a clear message. I am committed to continuously developing my skills and producing inspiring works.

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